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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patrice LaVon

Patrice LaVon

April 1, 2024

5  out of  5
rating by Patrice LaVon
"I'm grateful for Lauren and her team. She's pleasant and is always approachable whenever I have questions or concerns. If she doesn't have an immediate answer she responds promptly and if changes need to be made she does an awesome job at getting things done in a timely manner."
We responded:
"Thank you so much for your review! Lauren is a great asset to the team and I’m glad she’s always helpful and approachable! We appreciate your business! "
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S G

March 19, 2024

5  out of  5
rating by S G
"Always helpful and informative!"
We responded:
"Thanks so much for your review! Glad we could help! "
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Laconda Taylor

February 13, 2024

5  out of  5
rating by Laconda Taylor
"Lauren was such a sweet heart!!!"
We responded:
"Thank you so much Ms. Taylor! Lauren is my favorite! (she’s my wife)"
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Ryan Green

February 12, 2024

5  out of  5
rating by Ryan Green
"Lauren made things very convenient for me. I was able to make necessary changes to my account right away."
We responded:
"Thank you so much Mr. Green! I’m glad she was able to keep your account in tip-top shape! "
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Annette Barlow

February 12, 2024

4  out of  5
rating by Annette Barlow
"Very thoughtful to call and wish me a "Happy Birthday". Going the extra mile was greatly appreciated!"
We responded:
"Thank you so much Ms. Barlow! I’m glad we were able to make you a little happier today! "
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Jeffrey Macdonald

February 8, 2024

5  out of  5
rating by Jeffrey Macdonald
"Lauren did a fine job.."
We responded:
"Thank you Mr. MacDonald! Lauren is fantastic, and I’m glad she was able to assist you today! "
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LaConda Mack

February 5, 2024

5  out of  5
rating by LaConda Mack
"Willingness to go above and beyond to assist with what I needed"
We responded:
"Thank you so much Ms. Mack! We appreciate your kind words! "
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Dianne Preyear

February 3, 2024

5  out of  5
rating by Dianne Preyear
"Reliable"
We responded:
"Thank you so much for taking time to leave us a review Ms. Preyear! We greatly appreciate it! "
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sandy craddock

February 1, 2024

5  out of  5
rating by sandy craddock
"Lauren was very helpful and knowledgeable. She answered all my questions and overall it was a very pleasant experience"
We responded:
"Thanks so much for the kind words, Ms. Craddock! Lauren is one of the best for sure! "
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Greg Pittman

February 1, 2024

5  out of  5
rating by Greg Pittman
"VERY PROFESSIONAL 💯"
We responded:
"Thank you so much Mr. Pittman, I’m glad Kara was able to assist you today! "
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Billy Miller

February 1, 2024

5  out of  5
rating by Billy Miller
"Great people, Great service. Fair prices. Kara and the entire office have always been very helpful."
We responded:
"Thank you so much, Mr. Miller! We appreciate you taking time to leave this review! "
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Tommy Wetjen

February 1, 2024

5  out of  5
rating by Tommy Wetjen
"Customer service is top notch. He listens, explains coverage packages and gives options. Always willing to help in any way needed. Highly recommend."
We responded:
"Thank you so much for your review Tommy! I’m glad we are able to help you out! "
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Joy Rayborn

February 1, 2024

5  out of  5
rating by Joy Rayborn
"Excellent customer service from Lauren. Unsolicited check in to go over our policies and ask if we have any questions."
We responded:
"Thank you so much for your review, Ms. Rayborn! Lauren is fantastic and I am glad she was able to help you out! "
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Michael Xavier Romero

January 18, 2023

5  out of  5
rating by Michael Xavier Romero
"Amazing staff! Everyone is extremely friendly and knowledgeable and will provide you with the best insurance rates and coverages around! Highly recommend!"
We responded:
"Thank you so much for your review, Michael! We are glad we are able to help! "
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gary bridges

September 22, 2022

5  out of  5
rating by gary bridges
"They are amazing we pay less and they are always on top of any and everything we need"
We responded:
"Thank you so much! We greatly appreciate you taking the time out of your day to leave us a review. Glad we can help!"
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candace rachal

March 18, 2022

3  out of  5
rating by candace rachal
"Great customer service very Responsive"
We responded:
"Hi Candace, I really appreciate the kind words! What can we do to improve our rating in your eyes? Thanks!"
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Tabitha Bivens

November 18, 2021

5  out of  5
rating by Tabitha Bivens
"Steven and his team are spectacular! I highly recommend them for all of your Insurance needs."
We responded:
"Thank you so much Tabitha! We greatly appreciate your recommendation!"
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Tara Waits

November 18, 2021

5  out of  5
rating by Tara Waits
"Steven L. Romero and his team is very knowledgeable, responds quickly, and always willing to help."
We responded:
"Thank you Tara, we are glad we have been able to meet your needs quickly and efficiently!"
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IMPRINTED INK

November 17, 2021

5  out of  5
rating by IMPRINTED INK
"Lauren was nice, pleasant, professional & able to get the job done. A plus service!"
We responded:
"Thank you so much for your review! We greatly appreciate it and Lauren is a joy to have working with us!"
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Byron Booker

November 11, 2021

4  out of  5
rating by Byron Booker
"Since being with Steven Romero it has been nothing but fantastic. They really good over and above to make sure you have all you need. I needed a rental car and they handled everything. All I had to do was go sign the paperwork. It took about 10 minutes and I was on my way. I would definitely recommend The Romero Team!"
We responded:
"Thank you so much Mr. Booker! I’m glad we have been able to do right by you! If there is ever anything you need please don’t hesitate to let me know!"
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Jenjerbek Cumbie

November 9, 2021

5  out of  5
rating by Jenjerbek Cumbie
"Very helpful!! Best rates."
We responded:
"Thank you Jennifer for allowing us to serve you and for this thoughtful review!"
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Juanita Gluade

November 8, 2021

4  out of  5
rating by Juanita Gluade
"I have been with State Farm for years always Professional Friendly There when you need them"
We responded:
"Thank you! We really appreciate the options to serve you!"
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Christine Hunt

May 26, 2021

5  out of  5
rating by Christine Hunt
"Michael is fantastic!! I send him lots of business!"
We responded:
"Thank you for your review Christine! Michael is a great insurance agent and very passionate about helping our customers learn about insurance and financial services. We appreciate your business."
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Rickey McCorvey

May 21, 2021

5  out of  5
rating by Rickey McCorvey
"Professional and responsive whenever I have concerns."
We responded:
"Thank you for your kind words Mr. McCorvey. We take pride in our responsiveness and we’re glad you’ve enjoyed our services!"
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Larry Crider

May 20, 2021

5  out of  5
rating by Larry Crider
"The team is second to none. They are the best. They are quick to respond and answered all my questions with good understanding. They are very kind and courteous. They make it a joy to do business with them."
We responded:
"Hi Larry! Thank you so much for taking the time out of your day to leave us such a great review! We take pride in helping and educating people on the insurance industry and we are so thrilled we were able to help you and your wife, Donna. Our doors are always open!"